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Process anylist/specialist/Hr associate, Human resources, finance, commerce, - Job Wanted - Account/Tax & Auditing
Resume ID:58192
Sushmita M N, BBA, 2-5years of Exp.
Job Wanted in Insurance Officers Resumes
Name: Sushmita M N
Age: 26
City / Town: Bangalore
Qualification: BBA
Subject: Human resources, finance, commerce
University / Board: Rani channama University
Grade: 76.81%
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Job Wanted In Category: Insurance Officers Resumes
Training / Expertise:  Effective team player
 Delivering on Commitments
 Problem solving skills dedicated to maintaining high quality standards during client service
 Skillful in Microsoft Excel
 Adaptability, Multitasking, Self-Motivation, Quick learner
Experience : 2-5years of Exp.
Current Designation: Senior claims specialist
Type of Current Work: Claims specialist/process, Document/KYC varification/insurance/Banking/Back office
Work Experience Description: Resourceful at maintaining relationship with clients to achieve quality and service norms by
resolving their service related critical issues.
 Possess excellent interpersonal, negotiation, multi-tasking, communication and
organizational skills with proven abilities in training & development.
 Monitoring the processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level
 Monitor communication of the process and handle the mailbox
 Managing service operations for rendering and achieving quality services; providing
customer support by answering queries & resolving their issues in minimum TAT
 Evaluating areas of improvements & providing critical feedback to team mates on
improvements and achieving customer satisfaction.
 Providing Domain & Induction training for the new joiners in the team.
Achievements: Ø Recipient of the Best Team member for the Quarter 4 in year 2017

Ø Recipient of the 2nd best performance and Impact Award of the Monthly Award for 2017

Ø Provided internal training to trainees/coworker.

Ø Recipient of the Best Team member for the Quarter 3and 4 in year 2018 and 2019

Ø Maintained a 97% satisfaction rating over a 24-month period as a customer care

Job Wanted Title: Process anylist/specialist/Hr associate
Expected Monthly Salary RangeRs: 16000 - 25000
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