officer grade,MCom,MBA in finance, India Jobs Office Assistants Resumes,ulhasnagar,mumbai, India.

officer grade, MBA in finance, - Job Wanted - Admin/Front office

Resume ID:14782
13-01-2012

preet valecha, MCom, 8-12years of Exp.
Job Wanted in Office Assistants Resumes

Name:	preet valecha
Age:	29
City / Town:	ulhasnagar,mumbai
Qualification:	MCom
Subject:	MBA in finance
University / Board:	mcom, mumbai university, MBA yashwantrao chawan
Grade:	first class

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Job Wanted In Category:

Office Assistants Resumes

Training / Expertise:

 A good team member.
 Good leadership Qualities.
 Good communication and presentation skills.
 Able to work under the stressful conditions.
 Best in understanding the good qualities and skills of the other
team mates i.e good human management skills.
 Apply the best resources for the completion assigned job.

Experience :

8-12years of Exp.

Current Designation:

working in CLM team

Type of Current Work:

• Postpaid Churn Presentation.
• Audit of Clarify Terminations and Suspensions
• Audit of 60-90 and >90 Projections, v/s Cancellation, Uploads, Temp Exclusions.
• Prepaid to postpaid & postpaid to prepaid migration report, so that the customers don’t churn out
• Predictive modelling of churn and retention.
• Highlighting abnormal deviations related to churn and suggesting ways to reduce the churn.
• Consolidated Circle-wise sheets for circle performance so that competition is created among circles to reduce churn.
• Co-ordinating with circles regarding churn, retention, performance, ranking.
• Provide data in specified formats at pre determined frequency to relevant functions / persons with strict compliance to time
• Tracking / monitoring & highlighting deviations with pre-set alerts.
• Ability to obtain independently the raw data from sources identified
• Analysing reasons for churn through data mining & root cause analysis
• Reports on Churn:
AON, Rate Plan, Risk Class, Channel Type, CIOU, Cancellation Type, Handset Type, Product (Mobile, Hello and Data Cards), CIOU Code-wise, City-wise, Data plan-wise, Cluster-wise

Exposure: RIPL
• Handling important reports to be published on daily basis.
• Analysing the churn trends and deviations.
• Well versed with CMS, knowledge of Nice Applications.
• Knowledge of PMS and its benefits.
• Team Performance Reports, daily, weekly and Monthly Reports.
• Providing updates to new CSR’s in Corporate Wireless desk.
• Managing break schedule and ensuring schedule adherence.
• Assisting new and low performing CSRs.

Work Experience Description:

Tata Tele Services as Sr. Executive
(Joined on 17th Oct 2008 - till date) Working in CLM team (Customer Lifecycle management)

• Handling complaints on vas, campaign and central credits, postpaid.
• ESN and Handset tracking through SQL.
• Handing Telecalling MIS, Co-ordination with Vendors and internal team
• Campaign Management
• Credit posting and MIS, Prepaid.
• Providing data for VAS promotions and MIS for the same.
• Handled the profile in post-paid data analytics
• VAS Credits and publishing Weekly VAS Revenue MIS and Credit Reports.
• Daily MCA Report, Daily MCA Refiring for the Subscription errors, etc
• Verification of data after receiving from IT.
• Finding deviations is VAS revenue.
• Preparation of takers and penetration reports and making analysis on the same.
• Downloading reports from cognos BI and analysis of the same.
• Raising and following up for the ARs and CRs raised for the data required and various processes.
• Preparing docket and presentations.
• Worked on Churn and retention of photon and photon+.

Name of Organization:
Reliance Integrated Services Pvt. Ltd. And RIPL

Designation: - Team Member Data mining and Analytics (L3)

Job Title: Executive Data mining and Analytics in CSD (Customer Service Delivery) Team
Duration in Reliance : 21st June, 2004 – 16th Oct, 2008

Job Profile:
• Daily Churn / Cancellation, High Value customers, Regular customers churn Report.
• Postpaid Churn Presentation.
• Audit of Clarify Terminations and Suspensions
• Audit of 60-90 and >90 Projections, v/s Cancellation, Uploads, Temp Exclusions.
• Prepaid to postpaid & postpaid to prepaid migration report, so that the customers don’t churn out
• Predictive modelling of churn and retention.
• Highlighting abnormal deviations related to churn and suggesting ways to reduce the churn.
• Consolidated Circle-wise sheets for circle performance so that competition is created among circles to reduce churn.
• Co-ordinating with circles regarding churn, retention, performance, ranking.
• Provide data in specified formats at pre determined frequency to relevant functions / persons with strict compliance to time
• Tracking / monitoring & highlighting deviations with pre-set alerts.
• Ability to obtain independently the raw data from sources identified
• Analysing reasons for churn through data mining & root cause analysis
• Reports on Churn:
AON, Rate Plan, Risk Class, Channel Type, CIOU, Cancellation Type, Handset Type, Product (Mobile, Hello and Data Cards), CIOU Code-wise, City-wise, Data plan-wise, Cluster-wise

Exposure: RIPL
• Handling important reports to be published on daily basis.
• Analysing the churn trends and deviations.
• Well versed with CMS, knowledge of Nice Applications.
• Knowledge of PMS and its benefits.
• Team Performance Reports, daily, weekly and Monthly Reports.
• Providing updates to new CSR’s in Corporate Wireless desk.
• Managing break schedule and ensuring schedule adherence.
• Assisting new and low performing CSRs.

1. 10 Months with Navnit Motors, Thane as a Jr. Accountant Executive. (Before Graduation)
2. 1 year as a teacher of Book Keeping and Accountancy with SuryaRao and Associates, Ulhasnagar.(April’03 to May’04)

 Diploma in computers from Seematics computer Education,
 Operating System: Windows 95, 98, 2000, XP Professional, 2007.
 FoxPro version 2.5 and 3.1
 MS Office: Ms Word, Ms Excel, Ms-PowerPoint, 2007
 Internet and Email.
 Typing Speed – 34 W. P .M.
 Access 2007

Achievements:

• Participated in Karate Tournaments at College level held in Mumbai.

• Participated in Bharat Natyam competitions at College level held in Mumbai.

• Participated in Poster and Rangoli Competitions held at DAKC.

• Won second prize in year 2005-2006 and first prize in Mehendi competition in year 2006-07 and in 2009.

• Participated in Drama Competitions held at Inter - Collegiate level held in Mumbai.

• Certificate for retention efforts in year 2008 in reliance.

 Learnt Bharat Natayam for 1 and half year from Noopur Dance classes.

 Practised Karate upto purple belt from the Institute named KSPI (Karate Speed Power International).

 Completed the course of painting including fabric, glass, pot, clay, nib painting, etc.

Preeth.Valecha@tatatel.co.in

neelam_k1@yahoo.co.in

Job Wanted Title:

officer grade

Expected Monthly Salary RangeRs:

26,000 - 50,000

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